Last updated: April 2026
1. Data controller
The data controller responsible for the processing of personal data on this website is:
Exakt Solutions GmbH
Bahnhofstrasse 7
6300 Zug, Switzerland
UID: CHE-312.083.164
Email: sales@exaktsolutions.ch
Phone: +41 58 255 30 05
2. General principles
We process personal data in accordance with the Swiss Federal Act on Data Protection (nFADP/revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR). We collect and process personal data to the extent appropriate and proportionate for the purposes described in this policy. We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
3. Data we collect
When you visit our website or interact with us, we may collect the following categories of personal data:
3.1 Data you provide to us
When you submit a form on our website (such as a contact or demo request form), we collect the information you provide, which may include your name, company name, email address, phone number, and any message you include. All form fields marked as optional are voluntary. We use this information to respond to your inquiry, schedule product demonstrations, and communicate with you about our products and services.
By submitting information through our website, you represent and warrant that the information you provide is accurate, current, and complete, and that you are authorized to provide it. Where you provide personal data relating to another individual (for example, a colleague's contact details), you represent that you have obtained that individual's consent or are otherwise authorized to share their data with us. Exakt Solutions accepts no liability for any consequences arising from the submission of inaccurate, incomplete, or unauthorized personal data.
3.2 Data collected automatically
When you visit our website, our hosting infrastructure and the third-party services we use may automatically collect certain technical and usage data. This may include your IP address, browser type and version, operating system, referring URL, pages visited, date and time of access, device information, and general geographic location derived from your IP address. This data is used to ensure the security and proper functioning of our website, to analyze usage patterns, to improve our services, and, where applicable, to identify the organization associated with your visit for business-to-business marketing purposes.
3.3 Cookies and similar technologies
Our website uses cookies and similar technologies (such as local storage, pixels, and tracking scripts) to provide core functionality, analyze usage, remember your preferences, and support marketing activities. Some of these technologies are strictly necessary for the website to function; others are used for analytics, personalisation, or marketing purposes and are activated only with your consent.
When you first visit our website, a consent banner will allow you to accept or decline non-essential cookies and tracking technologies. You can change your preferences at any time through the consent management tool accessible via the link in our website footer. You can also configure your browser to block or delete cookies, though this may affect the functionality of certain parts of the website.
The specific cookies and technologies in use on our website, along with their purposes and durations, are documented in our cookie consent management tool.
3.4 Data obtained from third-party sources
We may obtain personal data from third-party sources, including business intelligence and visitor identification providers, publicly accessible registers (such as commercial registers and professional networks), data enrichment services, and our business partners. This data may include company name, industry, company size, estimated contact details, and other publicly or commercially available business information. We use this data to support our business-to-business marketing and lead generation activities, and to better understand the organizations that interact with our website and services.
3.5 Profiling and automated processing
We may use automated tools and third-party services to identify the organizations visiting our website, to categorise visitors by industry or company characteristics, and to support our business development activities. This processing is carried out on the basis of our legitimate business interests and is limited to business-to-business contexts. No decisions that produce legal effects or similarly significant effects on individuals are made solely on the basis of automated processing. You have the right to object to such profiling by contacting us at sales@exaktsolutions.ch.
4. Purposes of processing
We process your personal data for the following purposes:
Responding to inquiries and requests you submit through our website or other communication channels. Scheduling and conducting product demonstrations, whether remotely or on-site. Providing, maintaining, and improving our website and services. Analyzing website usage to understand how visitors interact with our content and to improve user experience. Identifying visiting organizations for business-to-business marketing and lead generation purposes. Sending you information about our products, services, and industry developments where you have expressed interest or where we have a legitimate business relationship with you. Complying with legal obligations under Swiss and applicable international law. Protecting our legitimate business interests, including fraud prevention and the enforcement of our terms and conditions. Establishing, exercising, or defending legal claims, whether in court proceedings, administrative proceedings, or out-of-court dispute resolution. Any other purpose that is compatible with the above and reasonably related to the operation of our business, the delivery of our services, or the maintenance of our business relationships.
5. Legal basis for processing
We process your personal data on one or more of the following legal bases, as applicable:
Your consent, which you may provide when you submit a form, accept cookies, or otherwise opt in to specific processing activities. You may withdraw your consent at any time, though this does not affect the lawfulness of processing carried out before withdrawal. Our legitimate business interests, including direct marketing to business contacts, website analytics, security, and the improvement of our products and services. These interests are balanced against your rights and freedoms. The performance or initiation of a contract, where we process data in order to respond to your request, provide a product demonstration, or deliver our services. Compliance with a legal obligation to which we are subject under Swiss or applicable international law.
With regard to business-to-business communications, we may contact individuals at their professional email addresses or phone numbers on the basis of our legitimate business interests, without requiring prior opt-in consent, where such contact is relevant to the recipient's professional role and relates to products or services that may be of interest to their organization. Recipients may opt out of such communications at any time by contacting us at sales@exaktsolutions.ch.
6. Third-party service providers
We work with selected third-party service providers to operate our website, deliver our services, and support our business activities. These providers may process personal data on our behalf or as independent controllers, depending on the service. The categories of service providers we use include:
Website hosting and content delivery providers. Form processing and submission handling services. Email and communication platforms. Analytics and website usage measurement tools. Cookie consent and preference management platforms. Visitor identification and business intelligence services that identify organizations visiting our website based on IP address data. Customer relationship management (CRM) systems. Marketing, advertising, and lead generation platforms. Cloud storage and productivity tools. Payment processing services, if applicable.
We select service providers that offer appropriate data protection safeguards. Where a provider processes data on our behalf, we enter into data processing agreements that meet the requirements of applicable data protection law. We do not sell your personal data to third parties. For the avoidance of doubt, the sharing of data with service providers for legitimate business purposes as described in this policy does not constitute a sale of personal data.
In the event of a merger, acquisition, reorganization, sale of assets, or transfer of business operations (in whole or in part), personal data held by Exakt Solutions may be transferred to the acquiring or successor entity as part of the transaction. In such cases, we will require the receiving party to process the transferred data in accordance with this privacy policy or a policy providing at least equivalent protections. We will notify affected individuals of any such transfer where required by applicable law.
7. International data transfers
Some of the third-party service providers we use may be located outside of Switzerland or the European Economic Area (EEA), including in the United States and other countries. Where personal data is transferred to a country that does not provide an adequate level of data protection as recognized by the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the European Commission, we ensure appropriate safeguards are in place. These may include standard contractual clauses approved by the European Commission or the FDPIC, binding corporate rules, or other legally recognized transfer mechanisms. Where a provider participates in a recognized data privacy framework (such as the EU-U.S. Data Privacy Framework), we may rely on that certification as a safeguard.
8. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to maintain and develop our business relationships, to protect our legitimate business interests, or as required by applicable law.
Contact form submissions and related correspondence are retained for the duration of our business relationship and for up to 10 years thereafter, in order to allow for follow-up communication, to support potential re-engagement, and to comply with statutory retention obligations under Swiss law, including those arising under the Swiss Code of Obligations (Art. 958f CO) and other applicable statutory and regulatory retention requirements. Website analytics and usage data are retained in aggregated or anonymised form and are not linked to identifiable individuals beyond the period necessary for analysis. Cookies and tracking technologies expire in accordance with the durations specified in our cookie consent management tool.
When personal data is no longer required for any of the above purposes, we delete or anonymise it in accordance with our internal data management procedures.
9. Anonymised and aggregated data
We may anonymise or aggregate personal data such that it can no longer be used to identify any individual. Anonymised and aggregated data is no longer considered personal data under applicable data protection law. We reserve the right to use, share, and retain such anonymised and aggregated data without restriction, for any purpose, and for an indefinite period, including for business analytics, product development, industry benchmarking, marketing, and reporting.
10. Your rights
Under Swiss data protection law, you have the following rights in relation to your personal data:
The right to request information about whether we process your personal data and, if so, to receive details about the nature and purpose of that processing. The right to request the correction of inaccurate personal data. The right to request the deletion of your personal data, subject to any overriding legal obligations or legitimate interests that require us to retain it. The right to request the restriction of processing in certain circumstances. The right to object to processing based on legitimate interests. The right to data portability, where technically feasible and applicable. The right to withdraw consent at any time, where processing is based on your consent.
To exercise any of these rights, please contact us at sales@exaktsolutions.ch. We may ask you to verify your identity before processing your request. We will respond to your request within 30 days of receipt. We reserve the right to refuse requests that are manifestly unfounded, excessive, or repetitive, or to charge a reasonable administrative fee for such requests, in accordance with applicable law.
If you believe that our processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where applicable, a supervisory authority in your jurisdiction.
11. Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include the use of encrypted connections (TLS/SSL) for all data transmitted through our website, access controls that restrict data access to authorized personnel, and regular review of our security practices.
While we take reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security. Exakt Solutions shall not be held liable for any data security incidents that are attributable to third-party service providers, the actions or negligence of the user (including the use of compromised credentials or unsecured networks), or circumstances beyond our reasonable control, including but not limited to cyberattacks, natural disasters, or failures of third-party infrastructure.
In the event of a data security incident that poses a high risk to the rights and freedoms of affected individuals, we will notify the relevant supervisory authorities and, where appropriate, affected individuals as required by applicable law. The timing, scope, and method of any such notification shall be determined by Exakt Solutions in accordance with its legal obligations and in consideration of the circumstances of the incident, including any ongoing investigations or law enforcement requests.
12. Third-party links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.
13. Children
Our website and services are directed at businesses and business professionals. We do not knowingly collect personal data from children under the age of 16. If you believe that we have inadvertently collected data from a child, please contact us and we will take steps to delete it.
14. Changes to this policy
We reserve the right to update this privacy policy at any time to reflect changes in our data processing practices, the services we use, or applicable legal requirements. The most current version will always be available on this page, with the date of the last update indicated at the top. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgement and acceptance of the updated policy.
15. Governing law and jurisdiction
This privacy policy and any disputes arising from or in connection with it are governed by the substantive laws of Switzerland, without regard to its conflict of law provisions. The exclusive place of jurisdiction for any disputes is Zug, Switzerland, unless mandatory statutory provisions require otherwise.
Any liability arising under or in connection with this privacy policy or the processing of personal data as described herein rests exclusively with Exakt Solutions GmbH as a legal entity. The directors, officers, employees, and agents of Exakt Solutions GmbH shall not be held personally liable for any claims, damages, or obligations arising from the company's data processing activities, except where personal liability is mandated by applicable law.
16. Severability
If any provision of this privacy policy is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent and economic purpose of the provision it replaces.
17. No waiver
The failure of Exakt Solutions to enforce any provision of this privacy policy at any time does not constitute a waiver of that provision or of the right to enforce it at a later date. Any waiver of a provision must be made in writing and signed by an authorized representative of Exakt Solutions to be effective.
18. Contact
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Exakt Solutions GmbH
Bahnhofstrasse 7
6300 Zug, Switzerland
UID: CHE-312.083.164
Email: sales@exaktsolutions.ch
Phone: +41 58 255 30 05